PRIVACY POLICY
1. General Information
At The Riot Garden, we are committed to protecting your privacy and ensuring the security of your personal data.
Through this Privacy Policy, we clearly and transparently inform you about how we collect, process, and protect your personal data when you access or use our website www.theriotgarden.com.
2. Data Controller
Controller: Natalia Martínez Soto
Trade name: The Riot Garden
Tax ID: 75259148C
Registered office: calle árbol del caucho 48, portal 4, 7ºC, 04007, Almería
Contact email: info@theriotgarden.com
Web domain: www.theriotgarden.com
The owner acts as the sole controller for the processing of personal data collected through the website.
3. What personal data do we collect?
We may collect the following categories of data:
• First and last name
• Shipping address
• Billing address
• Email address
• Phone number
• Order-related information
• Browsing data (via cookies)
Payment data is managed directly by external secure platforms (such as Shopify Payments, PayPal, or other providers) and is not fully stored in our systems.
4. Purposes of Processing
Your personal data will be processed for the following purposes:
4.1 Order and online sales management
• Process and fulfill orders
• Manage payments
• Coordinate shipments
• Manage returns
• Address after-sales incidents
Legal basis: performance of a sales contract.
4.2 Customer Service
When you contact us by email or through website forms, we will process your data to:
• Resolve inquiries
• Manage complaints
• Respond to requests
Legal basis: consent of the data subject or contractual performance.
4.3 Commercial Communications
If you provide your consent, we may send you:
• Brand news
• Collection launches
• Editorial content
• Promotional information
You may withdraw your consent at any time by sending an email to info@theriotgarden.com or by using the unsubscribe link included in each communication.
Legal basis: consent of the data subject.
4.4 Compliance with Legal Obligations
We may process your data to comply with tax, accounting, and legal obligations.
Legal basis: compliance with a legal obligation.
5. Recipients of the Data
Your data may be communicated only to third parties necessary for the proper provision of the service:
• Technology providers (Shopify)
• Payment platforms
• Shipping companies
• Tax and accounting advisors
These third parties act as data processors and apply the corresponding legal safeguards.
Some providers may be located outside the European Economic Area.
In these cases, appropriate safeguards apply in accordance with the General Data Protection Regulation (GDPR).
6. Data Retention
Your data will be retained:
• As long as there is a contractual relationship
• For the legally required periods for tax and accounting purposes
• Until you request deletion in the case of commercial communications
Once the legal periods have ended, the data will be securely deleted.
7. User Rights
You have the right to:
• Access your personal data
• Rectify inaccurate data
• Request its erasure
• Object to processing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time
You can exercise these rights by sending an email to: info@theriotgarden.com
You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).
8. Security Measures
The Riot Garden adopts appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data and prevent its alteration, loss, or unauthorized access.
9. Modifications to the Privacy Policy
The Riot Garden reserves the right to modify this Privacy Policy to adapt it to new legislation or changes in activity.
Modifications will be duly published on the website.